Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does it take to pack my order?
We truly appreciate your support. To ensure your order is prepared with care, please allow 3–5 business days (excluding holidays) for processing before it is delivered to the post office. During holidays or sales, processing times may be slightly longer due to higher order volume.
How long does shipping take?
Shipping times depend on the destination of your order.
Our default shipping method is a tracked USPS mail service. You’ll receive an email with your tracking number once your order has been shipped. Please double-check that your address is correct, as any inaccuracies may cause delays.
Once your package has been dropped off at the post office, delivery progress and handling are managed by USPS. Tracking may update slowly, and occasional delays can occur. Unfortunately, we cannot be responsible for issues that arise during transit or for damage caused by USPS.
If an order needs to be resent due to an incorrect address, additional shipping fees may apply. International customers are responsible for any customs charges or fees.
Can I track my order?
Absolutely! If you chose tracked shipping, you’ll receive an email with your tracking number once your order has been shipped. Please double-check that your address is correct, as any inaccuracies may cause delays.
Returns
What is your return policy?
In most cases, we are unable to accept returns or exchanges. We kindly ask that you inspect your order upon arrival and contact us right away at Kehaulanikrafts@gmail.com If an item is defective, damaged by us, or if you received the wrong product. We will gladly review the situation and work with you to make things right.
Other Questions
How can I contact you?
We’d love to hear from you! Email us at Kehaulanikrafts@gmail.com
Do you offer wholesale?
Yes! If you’re interested in wholesale orders, please reach out to us for pricing and details.
Where can I follow you on social media?
Stay connected with us on Instagram for for new arrivals, sales, and behind-the-scenes content!